Last updated: 23 December 2025
This Privacy Policy explains how iRepair (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or use our mobile device repair services.
Our business provides mobile phone and device repair services, including diagnostics, repair, replacement, and customer support.
1. Who We Are
iRepair operates service locations in:
Epsom
Phone: 01372 878791
Email: Irepairepsom@gmail.com
Chertsey
Phone: 01932 988187
Email: Irepairchertsey@gmail.com
If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details above.
2. Information We Collect
We may collect and process the following types of personal information:
- Name
- Phone number
- Email address
- Device information (model, IMEI/serial number, fault details)
- Repair history and service requests
- Communication records (emails, messages, calls)
- Payment-related information (processed securely by third-party payment providers; we do not store full card details)
We do not intentionally collect sensitive personal data unless required to complete a repair or service requested by you.
3. How We Use Your Information
We use your personal information to:
- Provide and manage mobile device repair services
- Contact you regarding repairs, updates, or queries
- Process payments and issue invoices or receipts
- Improve our services and customer experience
- Comply with legal, accounting, or regulatory obligations
Your data will only be used for legitimate business purposes related to our services.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contractual necessity: To perform repair services you request
- Consent: Where you have explicitly provided consent (e.g., contact forms)
- Legal obligation: To comply with legal or tax requirements
- Legitimate interests: For service improvement and customer support
5. Data Sharing
We do not sell, rent, or trade your personal data.
We may share limited information with:
- Payment processors
- Suppliers or warranty partners (only if required for a repair)
- Legal or regulatory authorities where required by law
All third parties are required to respect the security of your data and process it in accordance with applicable data protection laws.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Access to personal information is restricted to authorised personnel only.
7. Data Retention
We retain personal data only for as long as necessary to:
- Complete repairs and provide after-service support
- Meet legal, accounting, or warranty obligations
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to or restrict processing
- Withdraw consent at any time (where consent applies)
To exercise your rights, please contact us using the details provided above.
9. Cookies
Our website may use cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
iRepair
Epsom: 01372 878791 | Irepairepsom@gmail.com
Chertsey: 01932 988187 | Irepairchertsey@gmail.com